Introduction

1. The Paddock at Ulupna Pty Ltd (“the Company”) is committed to protecting your privacy and managing personal information responsibly. This policy outlines how we collect, use, store and disclose personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. If you are located in the European Union or United Kingdom, this policy also explains how we comply with the General Data Protection Regulation (GDPR).

What is Personal Information?

Personal information is any information or opinion that can identify or reasonably identify an individual, whether the information is true or not and whether recorded in material form or not.

Employee Records

This policy does not apply to employee records as defined under the Privacy Act. These records include employment details, health information, and training or disciplinary documentation.

Information We Collect

The type of personal information we collect depends on your relationship with us. This may include:

• Customers: Name, contact details, email address, and CCTV images (on site).
• Suppliers: Name, contact details, business and billing info.
• Job Applicants: Name, contact details, CV, work history, medical details, references, tax and payment info.
• Referees: Name, current employer and opinion about a candidate.
• Sensitive Information: We only collect sensitive information (e.g. health, race, religion) with your consent and when necessary for our services.

How We Collect Information

We collect information in a variety of ways, including:

• Booking forms and transactions
• Email, phone and in-person contact
• Website forms and cookies
• Social media, feedback forms, competitions
• Surveillance (CCTV) at our property
• Public sources like directories and social media

We aim to collect directly from you. If we collect from a third party, we’ll let you know where required.

Use & Disclosure of Personal Information

We use your personal information to:

• Provide and manage our services
• Ensure venue safety and customer wellbeing
• Respond to enquiries and manage bookings
• Communicate about services, offers, or events
• Conduct surveys, training, or marketing

We may share information with staff, service providers (e.g. payment platforms, booking systems), or government authorities where required by law.

Direct Marketing

We may contact you about new services or offers. You can opt out at any time by clicking “unsubscribe” in emails or contacting us.

Data Security & Storage

We take reasonable steps to secure your data from misuse, interference, loss, or unauthorised access. When no longer needed, we destroy or de-identify your information unless required to retain it by law.

Your Rights (Australia)

You can request access to your personal information or ask us to correct inaccurate or outdated records. Please email or write to our Privacy Officer.

Your Rights Under GDPR (EU/UK Residents)

If you’re located in the EU or UK, you have additional rights under the GDPR:

• Access, correction or deletion of your data
• Restrict or object to how we process your data
• Withdraw consent at any time
• Data portability (export your data)
• Lodge a complaint with a supervisory authority

We only process your data when there is a lawful basis (e.g. consent, contract, legal obligation, or legitimate interest). If we transfer your data outside the EU/UK (e.g. to Australia), we take appropriate steps to protect it, including using Standard Contractual Clauses.

Cookies & Tracking Tools

Our website uses cookies and tracking technologies for functionality, analytics, and marketing. You can manage cookie settings through your browser. EU/UK users will see a cookie banner to control optional tracking in line with GDPR.

Microsoft Clarity & Advertising: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Contact Us

If you have questions, would like to access or correct your data, or wish to make a privacy complaint, please contact:

The Paddock at Ulupna Pty Ltd
311 Ulupna Bridge Rd, Ulupna VIC 3641
Email: john@paddockatulupna.com.au